Descrição da Vaga

SALESFORCE BUSINESS ANALYST (HYBRID PORTO)

Portuguese company hires for hybrid position

📍 Location: Porto / Vila Nova de Gaia, Portugal

⚠️ Only candidates already based in Portugal will be considered

💼 Work Model: Hybrid (3–4 times per month at the office)

🗣️ Language Requirements: English (mandatory) | Portuguese (nice to have)

🕓 Seniority: Júnior (2+ years)

🏭 Sector: Automotive Tech

💲Rate Between €2600 - 2900 RV

⚠️ Instructions: Please send your CV in English and make sure to include all skills and experience that match the requirements of the opportunity. This will significantly increase your chances of success

A leading international project within the Automotive Tech sector is looking for a talented Salesforce Business Analyst with experience in the Warranty domain to support a major CRM transformation initiative.

This role is ideal for professionals passionate about bridging business and technology, driving process improvements, and delivering high-impact Salesforce solutions in complex enterprise environments.

Key Responsibilities

• Lead the migration of warranty-related functionalities from legacy platforms into Salesforce CRM;
• Collaborate with stakeholders and project teams to define business requirements, specifications, and KPIs;
• Act as the main liaison between business users and technical teams;
• Drive the project from a business perspective, ensuring alignment with organizational goals;
• Coordinate and lead User Acceptance Testing (UAT) activities;
• Organize training sessions with impacted teams and validate adoption effectiveness;
• Support process optimization and continuous improvement initiatives.

Required Experience

• 2+ years of experience as a Salesforce Business Analyst, preferably within the Warranty or aftersales domain;
• Experience in CRM transformation, migration, or implementation projects;
• Strong understanding of complaints and case management processes.

Functional Skills

• Hands-on experience with Salesforce CRM and customer service processes;
• Ability to create:
• Business requirements;
• Functional specifications;
• User stories;
• Process flows;
• Acceptance criteria.
• Solid knowledge of:
• Data migration concepts;
• Reporting & dashboards;
• KPI definition and monitoring;
• System integrations.

Technical Skills

• Salesforce Service Cloud / CRM
• Knowledge of SAP systems
• Case & complaint management tools
• Data migration and reporting fundamentals
• Integrations & UAT processes
• Tools such as Azure DevOps and Confluence

Soft Skills

• Excellent communication and stakeholder management skills;
• Comfortable working in cross-functional and international environments;
• Proactive and delivery-oriented mindset;
• Strong analytical and problem-solving capabilities;
• Ability to support teams through business process and system changes;
• Continuous improvement and change-driven attitude.

Why Join?

• Opportunity to contribute to a strategic Salesforce transformation project;
• Collaborative international environment within Automotive Technology;
• Flexible contract conditions, including freelance opportunities;
• Exposure to enterprise-scale CRM implementations and digital transformation initiatives.

Keywords

Salesforce Business Analyst, Salesforce CRM, Salesforce Service Cloud, Warranty Domain, CRM Transformation, UAT, Data Migration, SAP Integration, Automotive Tech, Business Analysis, Case Management, Complaint Management, Azure DevOps, Confluence, KPI Definition, CRM Implementation, Hybrid Porto, User Stories, Process Mapping, Freelance Opportunity

 #00341876