Descrição da Vaga

IT SERVICE AND OPERATIONAL MANAGER (ON-SITE)

Portuguese company hires for on-site work
Location: Carcavelos, Portugal
Language Requirements: Fluent Portuguese and English
Seniority: 4+ years
Instructions: Please send your CVs in English and make sure to include all skills and experience that match the requirements of the opportunity. This will significantly increase your chances of success.

Are you an experienced IT Service Manager ready to take ownership of operational excellence? We are looking for a proactive and solutions-oriented IT Service and Operational Manager to lead and improve IT services in a dynamic, fast-paced environment.

🎯 Key Responsibilities:

• Manage daily IT operations and ensure service availability in accordance with SLAs and KPIs.
• Oversee incident and change management processes, ensuring swift resolution and documentation.
• Lead root cause analysis and implement corrective actions to improve service performance.
• Collaborate with internal teams, leadership, and vendors to align IT service delivery with business needs.
• Drive continuous improvement initiatives and optimize service processes.
• Maintain clear and accessible documentation for incidents, changes, and procedures.
• Coordinate with external service providers and technology partners to ensure service quality.

🛠 Requirements:

• Bachelor’s degree in Computer Science, IT, or related field (or equivalent professional experience).
• Deep understanding of ITIL frameworks, particularly in incident, change, and service level management.
• Strong experience managing SLAs and KPIs.
• Proficiency with ITSM tools such as ServiceNow, Jira Service Management, Cherwell, etc.
• Proven ability to lead incident and problem management processes end-to-end.
• Excellent communication skills, both verbal and written, with the ability to interact with multiple stakeholders.
• Fluent in English (spoken and written) and Portuguese.
• Availability for rotating shifts, covering 8 a.m. to 8 p.m., weekly rotation.
• Willingness to work occasional overtime during critical system incidents.

If you're looking for a new challenge in a collaborative and structured IT environment, this is your chance to make a meaningful impact.

#CL/IG