Descrição da Vaga
SENIOR SOLUTION ANALYST – APPLICATION SUPPORT (HYBRID) II69FA
SENIOR SOLUTION ANALYST – APPLICATION SUPPORT (HYBRID PORTO)
Portuguese company hires for hybrid position
📍 Location: Matosinhos, Porto, Portugal
⚠️ Only candidates already based in Portugal will be considered
💼 Work Model: Hybrid – 2 to 3 days per week at the office
🕘 Working Hours: 9:00 AM–6:00 PM
🗣️ Language Requirements: English B2+ mandatory, Portuguese C1/C2; French is a plus
🕓 Seniority: Senior – 5+ years of experience in similar roles
💲Rate Between €3100 - 3700 RV / €2100 - 2500 CTI (gross value) (according to proven experience)
⚠️ Instructions: Please send your CV in English and make sure to include all skills and experience that match the requirements of the opportunity. This will significantly increase your chances of success
About the Opportunity
We are looking for a Senior Solution Analyst with solid hands-on experience in Application Support / Application Management to join a Front Office IT environment supporting business-critical enterprise applications.
The ideal candidate has practical experience supporting and administering complex corporate applications, including configuration, user access management, incident resolution, troubleshooting, application maintenance and continuous improvement.
Previous experience with a PPM platform is welcome but is no longer mandatory. Experience supporting other complex enterprise applications, such as CEGID, Talentsoft, SAGE, MARS or similar solutions, will also be considered.
This is not a PMO, Project Manager or pure Infrastructure position. Candidates must demonstrate direct experience supporting corporate applications and handling application-related incidents and requests.
Key Responsibilities
- Provide N2 application support for business-critical enterprise applications.
- Administer, configure and maintain complex corporate applications.
- Manage application configurations, user profiles, permissions and access rights.
- Diagnose and resolve application incidents, defects and operational issues.
- Investigate recurring incidents, perform root cause analysis and support corrective actions.
- Manage service requests and provide technical and functional support to users and business teams.
- Coordinate application maintenance activities, patches, upgrades and releases with vendors and infrastructure teams.
- Support integrations between enterprise applications and third-party systems.
- Work with APIs, connectors, scripts or other integration mechanisms when applicable.
- Collaborate with vendors, infrastructure teams, business stakeholders and other IT support teams.
- Work closely with Service Management teams to improve support processes and tooling.
- Maintain support documentation, procedures, FAQs and knowledge bases.
- Monitor SLAs, resolution times, application performance and service quality.
- Support and empower N1 teams to improve first-level resolution.
- Contribute to continuous improvement initiatives related to applications, processes and support operations.
- Ensure compliance with application security, service continuity and data protection best practices.
Mandatory Requirements
- 5+ years of experience in Application Support, Application Management, Solution Analysis or similar roles.
- Hands-on experience supporting and/or administering complex enterprise applications.
- Experience with application configuration, user/access management and operational support.
- Experience handling application incidents and service requests, preferably at N2 level.
- Strong troubleshooting and problem-solving skills.
- Experience working with incident management, SLAs and application support processes.
- Ability to investigate application issues and perform or contribute to root cause analysis (RCA).
- Experience collaborating with vendors, infrastructure teams, development teams and business stakeholders.
- Good understanding of how enterprise applications operate and integrate with other systems.
- English B2+ and Portuguese C1/C2.
- Currently based in Portugal and available to work hybrid in Matosinhos, Porto.
Nice to Have
- Previous support or administration experience with a PPM platform, such as Planview / Changepoint / Smart PS, Broadcom Clarity, ServiceNow SPM or Planisware.
- Experience with enterprise applications such as CEGID, Talentsoft, SAGE, MARS or similar platforms.
- Knowledge of SQL for queries, data analysis and troubleshooting.
- Knowledge of low-code technologies or platforms.
- Experience supporting integrations using REST/SOAP APIs, connectors or scripts.
- Experience with ServiceNow and service request catalog management.
- Experience coordinating patches, upgrades, backups or SaaS maintenance.
- Experience monitoring application support KPIs and producing operational reports.
- Advanced Excel and/or Power BI.
- Knowledge of application security, backups, service continuity and GDPR.
- French language skills.
Important
Experience solely as a PMO professional, Project Manager or end user of corporate applications is not sufficient.
Candidates must demonstrate practical, hands-on application support experience, including activities such as application configuration, access management, incident/request handling, troubleshooting and interaction with technical and business teams.
Pure Infrastructure profiles without experience supporting enterprise applications will also not be considered.
Before applying, ask yourself:
- Do I have hands-on experience supporting and administering complex enterprise applications — not just using or managing projects involving them?
- Have I personally handled application incidents and service requests, including troubleshooting and problem resolution at N2 level?
- Do I have practical experience with application configuration, user profiles, permissions and access management?
- Am I comfortable investigating application issues, working with technical teams and vendors, and contributing to root cause analysis (RCA)?
- Can I clearly demonstrate experience in Application Support/Application Management rather than only PMO, Project Management or Infrastructure?
If you answered YES to all five questions, we would like to hear from you!
#AT
