Descrição da Vaga
EUC SERVICE DESK SPECIALIST (SERVICENOW PLATFORM) (HYBRID OR REMOTE) H6SLO7
EUC SERVICE DESK SPECIALIST (SERVICENOW PLATFORM) (HYBRID OR REMOTE BRAZIL)
Brazilian company hires for hybrid or remote position
📍 Location: Brazil — candidates from any region
⚠️ Only candidates already based in Brazil will be considered
💼 Work Model: Hybrid for candidates living in state capitals and Remote for candidates living in countryside/cities outside the state capitals
🗣️ Language Requirements: Fluent English — mandatory
🕓 Seniority: Senior (6+ years)
💰 Compensation: Please inform your salary expectations when applying.
⚠️ Instructions: Please send your CV in English and make sure to include all skills and experience that match the requirements of the opportunity. This will significantly increase your chances of success.
About the Opportunity
Help deliver a positive end-user experience through effective IT support and reliable service operations. You will provide first- and second-level support, administer ServiceNow and the CMDB, and collaborate with IT teams to improve service delivery and ITSM processes.
Main Responsibilities
- Provide L1 and L2 support, managing incidents, service requests, and problem management activities.
- Support End User Computing (EUC) environments, including hardware, software, desktops, laptops, and peripherals.
- Administer and maintain the ServiceNow platform and Configuration Management Database (CMDB).
- Provide onsite troubleshooting and direct assistance to users when required.
- Collaborate with IT teams to resolve incidents and service requests efficiently.
- Accurately document support activities, incidents, and resolutions.
- Follow ITIL best practices and contribute to operational excellence and continuous ITSM improvement.
Mandatory Requirements
- Fluent English.
- Bachelor’s degree in Computer Science, Software Engineering, or a related field.
- Experience in IT Service Management (ITSM) and Service Desk operations.
- Hands-on experience with ServiceNow and CMDB administration.
- Knowledge of EUC support, including desktops, laptops, and peripherals.
- Strong troubleshooting and communication skills.
- Ability to provide onsite support and work directly with end users.
- Familiarity with ITIL and its best practices.
- Ability to work in a collaborative, customer-focused environment.
Ideal Profile
A service-oriented professional who combines technical troubleshooting with clear, approachable communication. You are confident supporting end users, administering ServiceNow and the CMDB, and working across IT teams to improve service quality and operational efficiency.
Questions for Candidates
- What experience do you have in ITSM, Service Desk operations, and L1/L2 support?
- Which ServiceNow administration and CMDB maintenance activities have you performed?
- What experience do you have supporting desktops, laptops, software, and peripherals?
- How have you applied ITIL practices to incident, service request, and problem management?
- Can you share an example of a complex user issue you resolved or a support process you improved?
- Are you fluent in English and comfortable providing support in English?
- Where in Brazil are you based, and are you available for hybrid work or onsite support when required?
- What are your current compensation, salary expectations, and availability to start?
CV Keywords — include only those that reflect your experience
Service Desk, ServiceNow, CMDB, ITSM, EUC, L1 Support, L2 Support, Incident Management, Service Request Management, Problem Management, ITIL, Troubleshooting, End-User Support, Hardware, Software, Peripherals, Continuous Improvement
#EY BR
