Descrição da Vaga

SALESFORCE & LOYALTY EXPERT (HYBRID PORTO)

Portuguese company hires for hybrid position

📍 Location: Porto, Portugal (Hybrid)

⚠️ Only candidates already based in Portugal will be considered

💼 Work Model: Hybrid

🗣️ Language Requirements: Fluent English

🕓 Seniority: Senior (5+ years)

🏭 Sector: Automotive Tech

💰Rate €2600 - 2900 RV (gross value)

⚠️ Instructions: Please send your CV in English and make sure to include all skills and experience that match the requirements of the opportunity. This will significantly increase your chances of success

A leading international technology-driven project in the Automotive Tech sector is looking for an experienced Salesforce & Loyalty Expert to support the design, implementation, configuration, and evolution of customer loyalty solutions.

This opportunity is aimed at professionals with strong functional and technical knowledge of Salesforce Core combined with relevant experience in Loyalty projects.

Previous experience with Salesforce Loyalty Management is NOT mandatory. Candidates with experience implementing, configuring, or managing loyalty programs using other platforms, such as Comarch Loyalty Management, Maxxing, or equivalent Loyalty Management solutions, will also be considered.

🚀 Your Mission

You will work closely with business and technical teams to transform customer engagement and loyalty requirements into scalable solutions.

Your role will combine strong Salesforce expertise with practical experience in loyalty programs, supporting solution design, configuration, integrations, business processes, and the continuous evolution of customer engagement initiatives.

🔹 Key Responsibilities

Loyalty Strategy & Solution Design

• Collaborate with stakeholders to understand loyalty program objectives and customer engagement strategies;
• Support the design, implementation, configuration, and evolution of Loyalty solutions;
• Define and support loyalty structures such as:tiers,rewards,points models,campaigns,promotions,customer journeys;
• tiers,
• rewards,
• points models,
• campaigns,
• promotions,
• customer journeys;
• Lead or participate in discovery workshops and requirement gathering sessions;
• Translate business requirements into functional and technical solutions;
• Create process flows, solution recommendations, and implementation approaches;
• Apply Salesforce best practices while ensuring alignment with Loyalty business requirements.

Salesforce Expertise

• Apply strong functional and technical knowledge of Salesforce Core;
• Configure and support Salesforce processes, workflows, automations, and customer-related solutions;
• Contribute to Salesforce architecture and integration discussions;
• Support integrations between Salesforce, Loyalty platforms, and other enterprise systems;
• Maintain high standards of data governance, security, and integrity.

Loyalty Platforms

• Contribute to projects involving Loyalty Management solutions;
• Work with Salesforce Loyalty Management, Comarch Loyalty Management, Maxxing, or equivalent platforms;
• Support the implementation, configuration, integration, or management of loyalty programs;
• Collaborate with business and technical teams to ensure Loyalty solutions meet customer engagement and business objectives.

Stakeholder Collaboration

• Work closely with marketing, IT, product, customer service, and other business teams;
• Facilitate workshops and solution discussions;
• Communicate functional and technical concepts clearly to different stakeholders;
• Provide recommendations to optimize Salesforce and Loyalty processes.

Support & Optimization

• Support implementation planning and delivery teams;
• Identify automation and process improvement opportunities;
• Contribute to the continuous improvement of Salesforce and Loyalty solutions;
• Stay updated on Salesforce capabilities and Loyalty Management trends.

✅ Required Experience & Skills

• 5+ years of relevant professional experience;
• Strong functional and technical knowledge of Salesforce Core;
• Relevant experience within the Salesforce ecosystem;
• Proven participation in Loyalty projects, regardless of the platform used;
• Experience in the implementation, configuration, or management of loyalty programs;
• Experience with Loyalty Management solutions, such as:Salesforce Loyalty Management,Comarch Loyalty Management,Maxxing,or other equivalent Loyalty platforms;
• Salesforce Loyalty Management,
• Comarch Loyalty Management,
• Maxxing,
• or other equivalent Loyalty platforms;
• Ability to translate business requirements into functional and technical solutions;
• Experience collaborating with cross-functional business and technical stakeholders;
• Fluent English.

⚠️ Important: Previous hands-on experience specifically with Salesforce Loyalty Management is not mandatory. The focus is on professionals who combine solid Salesforce expertise with relevant experience in Loyalty projects.

🔧 Relevant Technical Expertise

• Salesforce Core;
• Salesforce Administration & Configuration;
• Salesforce CRM;
• APIs & Integrations;
• Flow & Process Automation;
• Loyalty Management Platforms;
• Comarch Loyalty Management;
• Maxxing;
• Salesforce Loyalty Management;
• Jira & Confluence;
• Salesforce integrations with enterprise systems.

Experience with other Salesforce Clouds, integration platforms, or customer engagement technologies will be considered an advantage.

🎓 Certifications (Preferred)

• Salesforce Administrator Certification;
• Salesforce Business Analyst Certification;
• Salesforce Consultant Certifications;
• Salesforce Loyalty Management Accreditation or other relevant Loyalty certifications.

🌟 Nice to Have

• Previous experience with Salesforce Loyalty Management;
• Experience with Comarch Loyalty Management or Maxxing;
• Experience with multiple Loyalty platforms;
• Experience designing customer journeys, rewards, tiers, points, campaigns, or promotions;
• Experience in retail, travel, hospitality, telecom, automotive, or other customer-centric sectors;
• Experience with enterprise integrations and complex Salesforce environments.

⚠️ Important

This opportunity does not require previous experience specifically with Salesforce Loyalty Management.

The ideal candidate should demonstrate:

• Strong functional and technical Salesforce Core expertise;
• Relevant participation in Loyalty projects;
• Experience implementing, configuring, or managing loyalty programs;
• Knowledge of a Loyalty Management platform, such as Comarch, Maxxing, Salesforce Loyalty Management, or an equivalent solution.

Candidates with strong Salesforce backgrounds should not be excluded solely because they have not worked with Salesforce Loyalty Management, provided they can demonstrate relevant Loyalty project experience using another platform.

Keywords

#00340470